Cynthia Cohn & Associates is a Pasadena-based residential real estate firm built on thoughtful guidance, meticulous attention to detail, and deeply personalized service. Together with a dedicated support team, we work closely with Pasadena homeowners who are navigating the emotional and practical complexities of changing home sizes – whether that means scaling up, scaling down, or stepping into a new chapter. For us, this work is never just about selling a home. It’s about helping people move forward in life with clarity, confidence, and care. We support the families we serve through meaningful moments, emotional milestones, and major life transitions by offering calm leadership, world-class protection, and exceptional results. In this role, you will play a vital part in ensuring that promise is felt in every interaction, every detail, and every experience.
Your Purpose in this Role
You will be the steward of the Cynthia Cohn & Associates client experience – ensuring every family we serve feels supported, appreciated, and genuinely cared for – before, during, and long after closing. You will bring thoughtful presence, impeccable follow-through, and intentional care to every interaction. This position blends relationship stewardship, hospitality-driven service (think Ritz-Carlton Hotel Company), proactive empathy, and operational excellence to ensure that we continue to elevate our clients’ experience at every touchpoint. You will also assist our operations team with daily errands.
What You’ll Do
Build and Nurture Meaningful Relationships
- Assist Cynthia and the team in managing and deepening connections with all of our clients, vendors, and sphere of influence
- Gain an understanding of each client’s unique preferences, milestones, and personal details creating personal experiences for each family we serve
- Create heartfelt moments that reflect care and warmth through beautiful handwritten notes, curated personal gifts, and care packages
- Reach out with empathy during difficult life seasons and celebrate life’s joys with intentional meaning
Enhance the Client Journey
- Anticipate needs and proactively make recommendations to improve the client experience
- Manage our Client Appreciation Program with thoughtfulness and precision
- Collect client feedback and support improvements that align with our brand of service excellence
Plan and Execute Events
- Client and vendor appreciation events
- Networking for a Cause Mixers
Support Our Team & Culture
- Coordinate the celebration of internal team milestones
- Support our operations team daily with errands pertaining but not limited to our real estate transactions
- Create thoughtful team building experiences
Serve with Heart and Excellence
- Ensure every interaction and detail reflects our brand commitment to warmth, responsiveness, clarity, and trust
- Contribute to a culture where clients feel supported, understood, and part of our family
What You Bring
- 3+ years of high-touch client service or relationship management experience
- Hospitality background strongly preferred
- Project management and follow-through experience
- Clear, professional, and warm written and verbal communication
- Creativity
- Exceptional cursive handwriting
- Polished presence
- Reliable transportation
- Local resident
Who You Are
You will thrive in this position if you:
- Find joy in making others feel supported and special
- Care deeply about excellence and attention to detail
- Are responsive, proactive, and thoughtful
- You lead your life with integrity
- Communicate with warmth, clarity, and empathy
- You are a great gift giver and love to shop
- Have a history of sending notes of appreciation to your family and friends
Why This Role Matters
At Cynthia Cohn & Associates, we don’t measure success in the number of families we serve, but in the way we support our families and the successful outcomes they experience when working with us. At a time when automation has replaced much of the personal connection in business, truly responsive service has become increasingly rare. Cynthia Cohn & Associates is intentionally built around human care – where both our clients’ results and how they feel throughout the process are our highest priorities, supported by timely, thoughtful communication at every step.
Compensation & Benefits
- Full time – 40 hours per week
- $25 per hour, depending on experience
- Paid vacation, holidays, and sick days
- Retirement/pension program
Only high achievers who care deeply about service, people, and creating exceptional experiences need apply. Please email your resume to Cynthia Cohn at cynthia@cynthiacohn.com and place Client Experience & Logistics Coordinator Application in the subject line. Please also send Cynthia a handwritten note explaining why you are interested in the position to: Cynthia Cohn c/o Berkshire Hathaway HomeServices California Properties, 540 S. Lake Avenue, Pasadena, CA 91101.